Our Style and Approach

How we’re different

Created for Retailers by Retailers, who know the theory and have done the do.

We provide development and training, where and how it suits the organisation and staff, with minimal time wasted ‘off the floor’. We create bite-sized learning content utilising videos, graphics, activities and other tools, adjusted to your specific area of retail so staff can recognise their everyday.

The learning is made to be implemented and worked with straight away, so there is minimal loss of learning and high practicality.

There is always a direct connection between what people learn and the real world because this is for Retailers by Retailers, who know the theory and the do.

  • The team and I really appreciate the support we get, and the mutual, open, constructive dialogue we have is fantastic.

    Soren Jensen , Head of Talent Development Northern Europe - Specsavers

  • We worked with Torben for the creation and rollout of our national in-store Customer Service Project. Later on, he delivered Sales and Customer Service training across all my stores and was a guest speaker at our Regional Managers Forums. His in-depth understanding and hands-on approach to retail, sales and leadership is second to none.

    Henrik Svendsen, Sales Director

    COOP

  • Torben is a professional business leader with a clear vision of driving profitable revenue growth within organisations. Torben understands that a sustainable business model starts with excellence in customer service and product presentation.

    Tony Ward, International Market Development, Master Franchise Partners - Retail Food Group